At the age of 11 all the children in my class were asked what we wanted to be when we grew up. I had no hesitation in saying I wanted to be a punk rocker. I wanted a pink mohican, multiple-pierced ears, a ring through my nose and cherry red Dr martens. I was going to be a permanent fixture in Carnaby Street and that was going to be my job. What's that?  Being a punk rocker wasn't a job?  'Oh, okay then, I'll be an artist.' so that was that.

It turns out I was to be lots of things as I made my way into the world as a grown-up, but my love of drawing and writing has never disappeared.  My life just doesn't feel right if I'm not making marks on paper. 

 

I like detail. I like it in writing, in images and in daily life. In fact, I think the everyday details of life are underrated, overlooked or often not noticed at all. I'm one of those nosy people who likes to peep through open curtains as I walk down a dark street. Imagining the stories of the people inside and those that could be told by the house itself, sets me off on a long journey of wondering. I blame Hitchcock's Rear Window, where James Stewart sits day after day looking into his neighbours' windows, watching drama unfold alongside life's mundanity.

I live in north London with my husband, two children, a geriatric cat, two chickens and a very naughty spaniel.  

Punk me - facing right.png

delivery policy / returns policy / privacy policy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Delivery Policy


I will deliver orders to addresses in Palmers Green and Winchmore Hill free of charge.

I will deliver orders to other UK addresses as per the UK delivery charges listed below.

Customers can also collect their orders from me in Palmers Green, N13 at no extra cost.


Postal delivery

I aim to dispatch postal orders within 24 hours of receiving orders. Please note that all postal delivery times are subject to delays at the moment due to COVID-19.

 

UK delivery charges

1) Collect your order from me.

How much? No extra cost. £0.00

How? I will contact you when your order is ready for collection.

When? If the items are in stock, I should be able to contact you on the same day that you place your order. If I need to make/print your order or complete a bespoke item additional time will be needed. 

 

2) Delivered to your door in Palmers Green or Winchmore Hill

How much? No extra cost. £0.00

How? I will contact you to arrange a suitable time to deliver your order.

When? If the items are in stock I should be able to contact you on the same day that you place your order. If I need to make/print your order or complete a bespoke item additional time will be needed. 

 

3) UK Standard Delivery UK Mainland and Channel Islands

How much? Shipping is calculated by weight of parcel and will be quoted at time of order. 

For parcels up to 1kg - £3.50

For parcels between 1 – 2kg - £5.00

For parcels between 2 – 5kg - £7.50

Orders over £75 will be posted free of charge 

How long will it take? Usually 3-5 business days

I make every effort to ensure orders are packed carefully in order to avoid damage in transit.  Therefore, it is extremely rare for damage of your order to occur.   

Please read my returns policy for further information about returning items.

Returns Policy

If you change your mind and wish to return your order, you have 14 days from the time you receive your order in which to inform me of your decision and return said order. You will then have 30 days to return your order for a full refund. Please note that bespoke and personalised items are not eligible for return unless faulty.

 

If you decide you would like to return your purchase please read all of the following:

 

What to do first

Contact me as soon as possible, preferably by phone (07986264466) so that I can help to ensure the return process is quick and efficient. To complete your return, I will require a receipt or proof of purchase.

 

Returns 

If you change your mind and wish to return your order, you have 14 days from the time you receive your order in which to inform us of your decision and return said order. You will then have 30 days to return your order for a full refund.

If posting your order back to me, it is recommended that recorded delivery is used.  In the event that recorded delivery is not used and an item goes missing I may not be able to issue a refund for you. 

You are responsible for paying the postage costs back to me for an item you do not want. 

It is your responsibility to ensure items are returned as new, in the same condition in which they were received. I retain the right to refuse a return or make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

Damaged items, faulty items, mistakes made on your order

If an item arrives damaged, a mistake has been made on your order, or the item is faulty, then please contact me on 07986264466 or email me at lauraarnold.illustrations@gmail.com.  You will have 14 days from receiving your order in which to inspect any goods and inform me if any item is faulty upon arriving. 

It is your responsibility to inform me of any defects in your order. If no communication is made within 14 days, I will consider this item as accepted by you, the customer. 

If I hear from you within the allotted time frame regarding a defective item, you will qualify for a replacement or refund once the items have been returned and received by me within 30 days, complete with your order number. Any items must still be in the same condition in which they were received.

 

Refunds

Once your return is received and inspected, I will notify you of the approval or rejection of your refund. Credit will be applied to your debit/credit card or original method of payment.

 

Exchanges

I usually only replace items if they are defective or damaged. Please contact me by phone or email if you need to exchange an item.

 

Late or missing refunds

If I have approved your refund and you haven’t received a refund yet, it’s best to wait a few days, as it may take some time before your refund shows up on your account. If it still doesn’t appear, then please contact me at lauraarnold.illustrations@gmail.com.

 

Shipping

To return your item, you should either bring it back to my address or mail your item to the address I issue after your return is agreed. 

If your return is due to damage or fault upon receipt of your order and you have posted your order back to me, I will refund your return shipping costs. Please supply a receipt for postage costs, which can be emailed to lauraarnold.illustrations@gmail.com

I am not responsible for the original shipping or return costs for correctly supplied goods.

 

Exemptions

There are certain situations where no refund, or only a partial refund may be granted:

  • Products with obvious signs of use.

  • Any item that is returned more than 30 days after delivery

  • Bespoke and personalised items (unless faulty on receipt)

Privacy Policy

 

Overview

  1. This document explains what data is collected when you place an order from me.

  2. It also explains how I use that data, where I store it and how I protect it.

 

In short:

  • In order to provide you with my services, I need to process some of your data. Should I need to process your data for any other purpose than offering you my products and services, I will always ask you for your consent in advance.

  • To be able to uphold my contractual obligations with you, I need to share some of your data with Wix and PayPal, who process your payment details.

  • I will not share your data for third party advertising purposes.

 

  1. Finally, it explains your rights in relation to your personal data.

 

Who I am

Laura Arnold (“I”) am committed to protecting and respecting your privacy. This policy (together with my terms of use) and any other documents referred to on it, sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed by me. Please read the following carefully to understand my views and practices regarding your personal data and how I will treat it.

For the purpose of the General Data Protection Regulation 2018 (“the Act”), the data controller is Laura Arnold

Your data is stored and used by me. You can contact me on 07986264466. You can also email me at lauraarnold.illustrations@gmail.com. My website is www.lauraarnold.co.uk.

I only use your data to action orders you have placed with me, to fulfil the contractual agreement between me and you, to contact you regarding your orders and, should you agree that I may do so, to keep you informed of any future products or services I believe you may be interested in.

 

What this policy covers

This Privacy Policy applies to: my website and our social media (Facebook and Instagram). (Hereafter, the term ‘I will refer to all of these elements).

Specifically, this Privacy Policy governs personal data (or, as called in the United States, ‘personally identifiable information’) and non-personal data (or, as in the United States ‘non-personally identifiable information’), which I collect from you when you’re using my services. (‘Personal data’ basically means data, which, on its own or in combination with other data, can be used to identify you).

I respect your right to privacy and will only process personal data in accordance with applicable legislation in the EU and other countries where I offer my services.

 

Protecting Children

I recognise I have a special obligation to protect personal data obtained from children. I do not and will not knowingly collect personal data from any child under the age of 16 without consent from a parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal data about your child, please contact lauraarnold.illustrations@gmail.com.

 

Information I collect

When you use my services, I may collect the following data if relevant (how I use it is described later in this policy).

  1. Your name and surname

  2. Your email address and contact number

  3. Your correspondence address

  4. IP address

  5. Technical details about any device which you use to access my services, including: Internet and or/network connection; any mobile device identifier, your operating system, browser type or other software, or your hardware or other technical details. This is technical data about my users and their actions which does not provide personal data.

  6. Details of your use of my services including, but not limited to: metrics data about when and how you use the services; traffic data; and your geographical location data.

  7. Any other data which you supply me via our services.

 

How data about you is collected

I may collect and process data about you in the following ways:

  1. Data you give me via my services

  2. Data given when you contact me or report a problem with my services

  3. Data about your activity as a user of my services (in addition to your IP address, country of origin, purchases) – is collected automatically

I will not receive or store any of your payment details, this is fully handled by the relevant payment platform and/or payment method/processor. If/when you make purchases in my online shop, I am notified by the payment processor once the transaction takes place and then ensure you receive your purchase. I do not, however, receive any of your actual payment details. I only keep the data concerning transaction dates, currencies, value and the products of the transaction.

 

Why do I use your data (legal basis for data processing)

When I process personal data about you, I do so only as necessary to provide the services you use (i.e. to perform the agreement between us), to meet our legal obligations or to fulfil the so called ‘legitimate interests’ of my company, or in accordance with the other cases described in the section ‘How is your data used?’

To clarify, by legitimate interests, I mean lawful purposes that are reasonably expected (protecting the security of the data I process, marketing my company, conducting anti-fraud checks). When I rely on the legitimate interest, I consider and balance any potential impact on you and your rights. For other purposes, I will ask for your consent and you will be entitled to withdraw this consent at any time with no impact on the validity of the processing before your consent has been withdrawn.

 

How do I handle your personal information

Where do I store it? The data I collect from you is stored and processed on the www.lauraarnold.co.uk system.  I implement appropriate technical measures to protect your personal data, you agree to the storing or transfer of data to protect against unauthorised or unlawful processing, accidental loss, destruction or damage. I will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

How long am I going to store your data? I will retain your personal data only for as long as needed in order to fulfil the purposes outlined in this Privacy Policy. In certain special cases, a longer retention period might be required by law, such as for tax reasons, accounting purposes or other legal requirements and obligations. When I will no longer require your personal information in order to provide my services to you, I will either delete or anonymise it.

  1. I will keep data that is associated with the services you use for the duration of the agreement to access the services. Following account closure, limited data that I collect about you will still be retained for an additional few years for tax, legal or accounting purposes.

  2. If you contact me and don’t use my services, I will retain correspondence with you as long as necessary to assist you, followed by a period necessary for legal or accountability purposes.

  3. For marketing purposes, I will store data as long as I have valid consent. If consent is withdrawn, I will delete all personal data without undue delay and no later than within 30 days from the moment I receive a request to unsubscribe.

 

How is your information used

Your data may be used for the following purposes;

  1. To carry out my obligations arising from any agreements between you and me.

  2. To provide you with marketing.  For example, I may send you newsletters or emails about my products (of course, this is optional and I will ask you for permission first).

  3. To provide you with products that you request from me.

  4. To communicate with the users of my services

  5. To notify you about changes to my services

  6. To maintain, improve or modify my services

  7. For tax, legal and accounting purposes

  8. For the accountability purposes as defined by EU legislation

If you decide that you no longer want to receive news from me, you can object to this service at any time.

 I might process some aggregated and general non-personal data on user behaviour (e.g. sales) in order to support, improve or amend my services. 

 

Data sharing

Please remember that any communications you have via my services may reveal details about you. Also, any data you post publicly using my services will be publicly available to my users and others. I am not responsible for your use of any private personal data which you choose to make available via my services, or the activities of other users or other third parties to whom you give or make available your data.

 

Third party information collection and external services

I may, from time to time contain links to and from the websites or services of third parties. My Privacy Policy does not extend to these external sites or companies, so please refer directly to their privacy policies.

 

Sharing data with the police and other government authorities

When required by law, I may also share your data with the police or other government authorities (including your IP address and details of suspected unlawful or fraudulent activity such as unauthorised use of payment methods and security risk scores). I will retain details of your order for 6 years in order to comply with HMRC requirements.

Please be aware that I am subject to various laws and I may be required to release personal data to comply with law enforcement or other legal requirements.

 

Your rights

If, at any point, you wish to see a copy of the data I hold on you, details of how I use and store your data, or receive further details regarding your rights, you can request this from me via phone or email using the details outlined earlier in this policy. If any data I hold regarding you is incorrect, you may request a correction to your data at any time.

You may also request that I cease processing your data at any time or to object to my continued use of your data. This does not affect any processing that has been carried out prior to your request being received. It is also important to note that should you object to the processing of your data, I will be unable to fulfil the required contract between me and you.

You have the right to request that I delete any or all personal data I hold on you at any time. The only reason I would not carry out this request is if it would result in me being in breach of other legal or regulatory obligations I have, but I would always inform you at the time were this the case. You also have the right to request that I transmit all or any data I hold regarding you to a third party in a commonly used electronic format.

If you have subscribed to my newsletter, you have given me consent to use your personal data to contact you when I publish our newsletter.  I do not share your data for marketing purposes with any organisations outside of my company and your data will only be used for the aforementioned purpose.

You have the right to withdraw your consent at any time. This wouldn’t affect any use of your data carried out up until that point but would have immediate effect when I receive your request. You can withdraw your consent by contacting me via phone or e-mail.

 

Your rights in summary

You have the right to object to the processing of your personal data in certain situations and for marketing purposes at any time. You can do so by contacting me on the email address: lauraarnold.illustrations@gmail.com

You have the following additional rights:

  • You have the right to access data held about you

  • You may contact me to request that I delete your personal data from my system

  • You may ask me to rectify your personal data if appropriate

  • You may ask me to restrict the processing of your data

  • You have the right to transfer your data to another entity

  • You have the right to file a complaint with a data protection authority

You can exercise these rights by contacting us at lauraarnold.illustrations@gmail.com

 

Concerns and questions

In case of any concerns or questions about your privacy, please do contact me and I will do my best to assist you. You can reach me at: lauraarnold.illustrations@gmail.com.  If, however, you feel I have not satisfactorily dealt with your concern, you can report it to your local data protection authority.